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Public Grievances



If you have a grievance regarding any aspect of a train journey, we are there to LISTEN...and ACT.

What is the Public Grievance Redressal Machinery?

Being a customer-oriented establishment, North Central Railway has its own Public Grievance Redressal Machinery, which has been constituted to receive process and take remedial action on all complaints received from passengers.

Heading this organization is the Director, Public Grievance, who is also the Addl. General Manager.

Assisting him is the Deputy Director, Public Grievance, at the Zonal Headquarters level at Allahabad. To ensure smooth functioning of the Public Grievance Redressal Machinery at the Divisional Level, each of the three Divisional Headquarters of North Central Railway has a Chairman heading the Public Grievance Unit, who is also the Addl. Divisional Railway Manager.

How to lodge a Complaint?

 1. You can record it in the Complaints Book that is easily available, at any station.

You can find the Complaints Book at:

·Out-Agencies

·Parcel Offices

·Town Booking Offices

·Enquiry/Reservation Offices

·Major Goods Sheds

·Refreshment Rooms

These are also available on trains: in Pantry Cars, Air Conditioned Coaches and with the guards of all passenger-carrying trains, excluding suburban trains.

2.Handling of public complaints has now been computerized to facilitate faster communication and quick disposal. The computers that have been installed in major Railway Stations over North Central Railway for this purpose are connected to the Divisional and Zonal Head Quarters.

3.You can mail your complaint to:

 

Head Quarter

Sl. No.

Name of the Officers (S/Sri)

Designation

Complete Address

Nominated as

Telephone No. Office

FAX No.

E-Mail Address

Rly.

BSNL

Rly.

BSNL

1.

S Swaroop

SDGM

N.C.Railway HQ Office, Subedarganj Allahabad-211003

Appellate Authority

035-23003

0532-2230173

035-23024

0532-2230173

sdgm@ncr.railnet.gov.in

2.

S S Negi

DGM/G

N.C.Railway HQ Office, Subedarganj Allahabad-211003

PIO

035-23005

0532-2230071

035-23024

0532-2230173

sdgm@ncr.railnet.gov.in

3.

R S Mishra

ADGM

N.C.Railway HQ Office, Subedarganj Allahabad-211003

APIO

035-23013

0532-2230161

035-22496

 

 

ALLAHABAD DIVISION:

Sl. No.

Name of the Officers (S/Sri)

Designation

Complete Address

Nominated as

Telephone No. Office

FAX No.

E-Mail Address

 

 

Rly.

BSNL

Rly.

BSNL

1.

A K Mishra

ADRM

N.C.Railway DRM Office, Civil Lines Allahabad

Appellate Authority

035-22003

0532-2601106

-

0532-2601106

adrm@ald.railnet.gov.in

2.

Smt. P Singh

Sr.DPO

N.C.Railway DRM Office, Civil Lines Allahabad

PIO

035-22471

0532-2601019

-

0532-2601019

adrm@ald.railnet.gov.in

3.

APO

N.C.Railway DRM Office, Civil Lines Allahabad

APIO

   035-22476

0532-2615590

 

 

 

 

AGRA DIVISION:

Sl. No.

Name of the Officers (S/Sri)

Designation

Complete Address

Nominated as

Telephone No. Office

FAX No.

E-Mail Address

Rly.

BSNL

Rly.

BSNL

1.

N Meena

ADRM

N.C.Railway

DRM Office,

Agra -282001

Appellate Authority

036-2002

0562-2420979

036-2011

0562-2420932

drm@agra.yahoo.co.in

2.

Mudit Chandra

Sr.DPO

N.C.Railway

DRM Office,

Agra -282001

PIO

036-2700

0562-2420978

036-2011

0562-2420932

drm@agra.yahoo.co.in

3.

APO

N.C.Railway

DRM Office,

Agra -282001

APIO

036-2702

0562-2420978

036-2011

0562-2420932

 

JHANSI DIVISION:

Sl. No.

Name of the Officers (S/Sri)

Designation

Complete Address

Nominated as

Telephone No. Office

FAX No.

E-Mail Address

 

Rly.

BSNL

Rly.

BSNL

1.

A K Verma

ADRM

N.C.Railway DRM Office,

Jhansi -282001

Appellate Authority

037-5002

0510-2449417

037-5004

0510-2449826

adrm@jhs.railnet.gov.in

2.

A K Chhapolia

Sr.DPO

N.C.Railway DRM Office,

Jhansi -282001

PIO

037-5700

0510-2442094

037-5899

0510-2449826

adrm@jhs.railnet.gov.in

3.

 R Kumar

APO

N.C.Railway DRM Office,

Jhansi -282001

APIO

037-5704

-

037-5899

 

 

 

4. You can fax your complaint to: 0532-2560844

5. You can write to the Divisional Headquarters Offices of North Central  Railway.

These Offices are at Allahabad, Jhansi, Agra. Address your complaints to: The Chairman Public Grievance, Addl. Divisional Railway Manager, at the respective Divisional Headquarters.

Lodging a Complaint. Does it really help?

Yes, of course! Every complaint received is registered, acknowledged and responded to, promptly. A detailed investigation will be done before the complainant is addressed.
You can be rest assured that corrective action will be taken on your complaint. This will not only help you, but also prevent recurrence of such lapses. In the process, the Public Grievance Redressal Machinery acts as a Public Response System, giving us feedback to help us serve you better.

MONITORING CELLS

North Central Railway has set up Special Monitoring Cells to provide better Railway services.
These Monitoring Cells, have been set up at North Central Railway Headquarters and Divisional Headquarters.

You can report your problems regarding catering, passenger amenities, cleanliness and late running of trains, either to Zonal Monitoring Cells or Divisional Monitoring Cells.

Senior officials have been nominated as Nodal Officers to look into passenger complaints and supervise the functioning of Monitoring Cells. Complaints of serious nature can be brought to their direct notice if the passengers so desire.

Passengers may contact the Monitoring Cells functioning between 6.00 hrs. and 21.00 hrs. at the North Central Railway , Allahabad (Tel: 0532 - 2560844, Fax: 0532 - 2405123) and Divisional Head Quarters for general suggestions and problems.




Source : North Central Railways / Indian Railways Portal CMS Team Last Reviewed on: 22-07-2013  


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