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NCR launches “Mission Zero Grievances” to achieve “Mission Zero Accident”

North Central Railway


Public Relations


No. PR/NCR/05/2018 Press ReleaseDate:26.05.2018

NCR launches “Mission Zero Grievances” to achieve “Mission Zero Accident”

The North Central Railway (NCR), under the guidance of its Shri M.C.ChauhanGeneral Managerhas evolved unique innovative solutions and system improvements for improving organizational working and enhancing outputs by boosting the morale of its staff. For thefirst time since its inception in the year 2003, NCR has introduced “Mission Zero Grievances” for monitoring & expeditious redressal of Grievances of Loco Running staff. It is pertinent to mention here that the Running staff play a very significant role in safe train operation. It is, therefore, necessary that their grievances are redressed satisfactorily in a time bound manner. In order to achieve this goal, North Central Railway has launched “Mission Zero Grievance”. To enhance the satisfaction level of running staff, NCR has evolved and introduced a concept of Grievances Redressal Index (GRI) for running staff. Most of the grievances of staff pertain to Allowances, Increment, PF, Pay Fixation, Arrear, Bonus, Overtime, Leave, Transfer & Promotion etc and under the initiative, it has been targeted to provide solutions to the problems in specified time frame.

While speaking about the NCRs’ initiative of launching Mission Zero Grievances Shri M. C. Chauhan General Manager, North Central Railway says, “We strongly believe that happyand satisfied staff is the backbone of efficient and safe train operations and the launching of Mission Zero Grievances with Introduction of Grievances Redressal Index for running staff will not o­nly improve the satisfaction level, but also boost the morale & confidence of running staff to achieve‘Mission Zero Accident’. It is a human-resource development initiative in the NCR that will have far reaching and positive impact o­n the safety of the train operations and consequently o­n the well-being of the users of the services of Indian Railways”. He further adds, “We have been taking several steps for enhancing employees satisfaction and confidence, includingopening of Staff Grievance & Facilitation Centres‘Nirakaran’ in Headquarter and Division officesand efficient handling of CPGRAMS, NIVARAN portals apart from implementing the concept of Gross Happiness Index to measure the satisfaction level of its running staff with the facilities and services provided in the running rooms etc.”

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