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28-04-2020
North Central Railway on the forefront to safeguard Country from COVID-19

North Central Railway

Headquarter

Public Relations

Prayagraj

No. 11PR/02/2020Press Release Date: 12.04.2020

North Central Railway o­n the forefront to safeguard Country from COVID-19

More than 40000 free cooked meals distributed to needy persons by North Central Railway

In a bid to mitigate the pandemic, North Central Railwayhas produced about o­ne Lakh reusable face masks and more than 5000 litres hand sanitizer

Helplines (138 & 139) can also be used for any query or assistance related to parcel booking

1.North Central Railway employees fromall three divisions and HQ office have worked tirelessly to keep alive the Railways’ commitment of social service by selflessly and voluntarily providing hot cooked meals to needy people after the lockdown due to COVID-19. North Central Railway has been providing cooked food with paper plates or in food packets through RPF , Scouts & Guide , IRCTC base kitchen and many collective efforts from employees from all department . With these efforts NCR could serve more than 40000 meals during lockdown as per following details:

Approximate Meals served to needy persons during lockdown:

Division / HQ

Meals served o­n 11.04.20

Cumulative meals served (In nos.)

Prayagraj

977

12616

Jhansi

25

1982

Agra

2356

28269

NCR HQ

250

1500

Total

44367

2.In continuation of the measures taken to prevent the spread of COVID-19, North Central Railwayis making all out efforts to supplement the health care initiatives of Government of India. In this direction North Central Railway is producing reusable face masks and sanitizer in-house in all its divisions and workshops. North Central Railway inhouse production till 11th April 2020 is as under .

Division/Workshop

Inhouse mask production (Nos)

Inhouse sanitizer production (in Lts)

11.04.20

Cumulative

On 11.04.20

Cumulative

Prayagraj

5000

76397

0

3165

Jhansi

800

10135

0

600

Agra

270

9301

0

1332

Jhansi wagon repair shop

200

3651

500

590

Coach midlife rehabilitation shop Jhansi

0

3050

0

0

Total

6270

102534

500

5687

3.In order to assist railway users, other citizens and help resolve issues in freight operations etc, North Central Railway has upscaled the helpline facilities after declaration of Lockdown. Timely responseof all queries coming o­n 139 & 138 is being ensured and monitored by maintaining detailed log of each query and response. Very high priority is accorded to any query or assistance sought through 139 &138for booking of parcel or any related issue so assupply of essential goods is maintained during lockdown . Calls received o­n Helpline 138 are geo-fenced i.e calls land o­n the nearest Railway Divisional Control Office (manned round-the-clock by Railway personnel well-versed in local language and familiar with local issues) as per the location of the caller. This ensures that callers receive information and guidance in the language that they are comfortable speaking . Following commercial control numbers of divisions can also be used for any assistance related to parcel booking :

Prayagraj Division - 9794837343,9794837285

Agra Division - 9760537860

Jhansi Division - 9794831208, 05102446066





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