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03-06-2020
Regular passenger trains cancellation extended upto 30.06.2020. Full refund on cancelled tickets shall be admissible

North Central Railway

Headquarter

Public Relations

Prayagraj

No. 11PR/05/2020Press ReleaseDate: 14.05.20

Regular passenger trains cancellation extended upto 30.06.2020. Full refund o­n cancelled tickets shall be admissible

Freight , timetabled parcel services , Shramik and special trains to continue

Revised guidelines o­n cancellation of tickets and refund of fare due to Covid-19 issued

Any balance amount o­n cancellation of tickets for journey date from 21.03.2020 shall also be refunded

In view of Covid-19 Railway Board has extended cancellation of Regular passenger trains including Mail/Express , passenger and suburban till 30.06.2020 , however freight trains , timetabled parcel services , Shramik special trains and special trains started w.e.f 12.05.20 . It is further notified by Railway Board that all ticket cancellation of regular passenger trains up to 30.06.20 shall be eligible for full refund.

Railway Board has also issued revised guidelines o­n cancellation of tickets and refund of fare due to Covid-19 situation. Some important points covered under latest guidelines are:

A.Relaxation in provision of refund rules for PRS generated tickets/ e Tickets (already booked) as a special case, for journey starting w.e.f 21.03.20 till resumption of passenger service or till further order

1.For Trains cancelled by Railways:

PRS Counter Ticket: Refund across the counter can be taken o­n submission of ticket up to 6 months from date of the Journey (instead of normal 03 days) .

E-Tickets: Auto refund

2.For Trains not cancelled however passenger does not wants to perform journey:As a special case full refund for already booked reserved tickets both PRS counter generated and E-tickets shall be given.

PRS Counter Ticket: TDR(Ticket Deposit Receipt) can be filed within 6 months from date of journey at the station (instead of normal 03 days). TDR can be submitted to CCO/ CCM Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart. (Instead of normal rule of 10 days)

E ticket : o­nline cancellation and refund facility is available .

Cancellation through 139:Passengers who want cancel ticket through 139 can get refund across the counter within 06 months from date of journey.

B.Full refund of cancellation amount so deducted o­n cancellation of already booked reserved tickets for journey period starting from starting from 21.03.20

PRS Counter Tickets: Passengers who have already cancelled their tickets for the said journey period starting from 21.03.2020 , can apply for refund of balance amount of cancellation charge so deducted to the office of chief claims officer (CCO) / Chief Commercial managers / Refund (CCM- Refund) of concerned Zonal Railway HQ . The application for the claiming refund of balance amount of cancellation charge so deducted can be made in the prescribed format within 06 month of scheduled date of Journey.

E Tickets: Refund of balance amount of cancellation charges so deducted shall be credited to the account of the passengers from which ticket wasbooked.





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