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Particulars of Organization, functions and duties

ØOrganisation Chart (Agra Division)

ØFunctions of Various Departments  
        1. Mechanical O and F

Citizen Charter


Power and duties of officers and employees

The duties performed by Officers are of Supervisory & decision making nature. The detailed duty list is given on the concerned department/division page

Model SOP 2018


Procedure followed in the decision making process
including channels of supervision and accountability

The Procedures/norms set for discharge of functions is as per the provision contained in various Codes/Manuals/Acts.

Railway Board Directorates , Codes and Manuals


Norms set for the discharge of functions

The norms for discharge of functions are stipulated in the documents like Vigilance notices, transfer policies, DAR, promotion rules, refund rules, claims etc which can be found on Indian Railways website under different Directorates

Railway Board Directorates,


Rules, regulations, instructions, Manuals & Records used for discharging its functions

Documents are available on Indian Railway website

Railway Board Directorates Codes and Manuals


Statement of the categories of documents held by it or under its control

Documents are available on Indian Railway website under different directorate.

Railway Board Directorates


The particulars of any arrangement that exists for
consultation with, or representation by, the members of
the public in relation to the formulation of its policies
or implementation there of

CONSULTATIVE COUNCIL AND COMMITTEES  is functioning to give suggestion at Zonal level. Similarly, at divisional level a Divisional Railway Users’ Consultative Committee (DRUCC) is functioning. Agra Division DRUCC List.


A statement of the boards, councils, committees
and other bodies constituted

Formal and Informal Consultative Committee of Hon’ble MPs (constituted by the Ministry of Parliamentary Affairs) visits hold discussions internally. Its meetings and the minutes thereof are not open/accessible to public.


The directory of its employees and its officials

Telephone directory of Officers of Agra Division


Monthly remuneration received by each officer
and employee, including the system of compensation
as provided in its regulations

Workmen Compensation Act 1923, Ex-Gratia Payment


The budget allocation to each Department
indicating the particulars of all plans, proposed
expenditure, and reports on disbursements made

AGC Plan Head budget

Plan Head Expenditure

Ordinary Working Expenses


The manner of execution of subsidy programmes, including the amounts allocated and
the details of beneficiaries of such programmes



Particulars of recipients of concessions, permits or authorizations granted by the Institute.

Details regarding i) concessions , ii) concession based ticketing to passengers are published every year in the Railway Time Tables.


Details in respect of the information, available to or held by it, reduced in an electronic form

Information relating to organisation, its evolution, passenger information, train information, availability of accommodation, status of tickets, internet booking of tickets are available on South Central Railway website.

Code and manuals are available on Indian Railways web site at Railway Board Directorates


The particulars of facilities available to citizens for
obtaining information, including the working hours of a library
or reading room, if maintained for public use

The information relating to the facilities available to the rail users are disseminated through the Railway Time tables, Railway website and the facilitation centre.

The following methods are also adopted by the Railways for the dissemination of the information through

<!--[if !supportLists]-->1.<!--[endif]-->Website

<!--[if !supportLists]-->2.<!--[endif]-->Gazettes

<!--[if !supportLists]-->3.<!--[endif]-->Print Media

<!--[if !supportLists]-->4.<!--[endif]-->Electronic media 

Agra Division Facebook Page

Twitter Handle 

<!--[if !supportLists]-->5.<!--[endif]-->Announcements

<!--[if !supportLists]-->6.<!--[endif]-->Newspapers

<!--[if !supportLists]-->7.<!--[endif]-->Notice Boards

<!--[if !supportLists]-->8.<!--[endif]-->Printed Manuals


The names, designations and other particulars
of the Public Information Officers

Appellate Authority
Sh. Dilip kumar Singh
1st Appellate Authority cum Addl. Div. Railway Manager, Agra
Mob: 9760536001

Public Information Officer
Sh. A.K. chhapolia
PIO cum Senior Divisional Personnel Officer, Agra
Mob: 9760536600


Such other information as may be prescribed

Lot of information available on NCR website like Tenders, Press Releases, Employment Notifications etc, Important News etc. 

Links to other Railway units

4(b) (xviii)

List of private empanelled hospitals and labs.

1. Pushpanjali Hospital, Delhi Gate, Agra
2. Heritage Hospital, NH 2, Agra By Pass, Agra
3. Upadhyay Hospital, Shamsabad Road, Near
    Radio Station, Agra
4. Nayati Hospital, NH 2 at Mathura
5. Life Line Hospital, at Mathura

1. Genome lab, near Kargil Petrol Pump, Agra
2. Sampoorna Lab, Shahganj, Agra.
3. Pankaj Lab, Sadar Bazar, Agra.


Source : North Central Railways / Indian Railways Portal CMS Team Last Reviewed on: 06-06-2019  

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