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CITIZEN CHARTER


	Restriction on second class unreserved ticket holders.

	Organisation

	Station Categories of NC Railway

	Information u/s 4(1)(b) of RTI ACT

	Divyangjan facilities at stations

	Mandate form for Claim Cases.

	Catering

	E-Ticket & I-Ticket

	Public Grievances Redressal

	Rationalization of Rates for Parcel Traffic

	Passenger Reservation System

	Reservation Rules

	Refund Rules

	Concessions

	POLICIES & FORMS

	Status of Coaching refund

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CITIZEN CHARTER

Citizen Charter

1.0 Opening of new Private Sidings/Private Freight Terminals :

(Greenfield projects) (When consultant is engaged)

2.0 Land licensing: (Connected with Railway Siding)

3.0 Allotment of Commercial Plots

4.0 Way leave proposals:

5.0 Refund in Divisional/ Chief Commercial Manager’s office:

       5.2 Goods Refund form


       5.3(a),5.3(b) and 5.4 Claim Parcels form

6.0 Passenger Ticketing:

7.0 Full Tariff rate (FTR) – Coach or Train booking:

8.0 Parcels: Where executive Parcel Office is provided:

9.0 Freight Service:

Note to Customers:-

(1) The above time limits are applicable to Railways for delivering various services, provided the customer has fulfilled all the relevant conditions and other pre-requisites for rendering the services.

(2) Above time schedule of delivery of services is an earnest attempt by Railways to comply in delivery of services, keeping the citizen/customers' expectations. All efforts will be made to deliver the services within the time limits specified in the citizen charter, except for special or unusual reasons and for the reasons beyond the control of Railway administration.

(3) For reporting other deficiencies in service provided by Railways through complaints as well as other suggestions, public may access webpage on the subject 'Public grievances' in N. C. Railway website.

Disclaimer:-Above time limits for delivery of services does not confer any right on citizen/customers for legally questioning Railways when there is some failure to deliver services within the prescribed time limits. These time limits are not justiciable.

Source : North Central Railways / Indian Railways Portal CMS Team Last Reviewed : 17-10-2022

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